Booking a support package (Basic / Advanced) is a prerequisite for receiving the manufacturer's warranty.
The transport and installation preparations must be carried out by the customer before commissioning as part of this Advanced support package. Suitable lifting and transport equipment must be used and the transport routes must be passable.
The integration of inverters, EZA controllers and external EMS systems from third-party providers is not included in the scope of services.
With Huawei Supervision Service Advanced, you're booking the comprehensive service package for your ESS 2S10 series commercial storage system. It includes extensive on-site support from experienced and trained service technicians. Setup and initial installation steps must be completed by the customer. Huawei technicians will assist you with all subsequent steps, from final completion to the final inspection and handover. Compared to Supervision Service Basic, the Advanced Service offers a broader range of services and a longer on-site support period.
Product Benefits:
• Comprehensive on-site service by Huawei-certified technicians
•Expert support during final assembly, installation testing, commissioning, and acceptance testing
•24/7 online support
Services to be provided by the customer in advance:
•Professional transport and installation of the storage system
•Installation of the AC cable at the mains connection point
•Connection of the grounding and AC cables to the storage system
•Preparation of the network connection in the system cabinet
•Scheduling based on the project information sheet, including photo documentation
Services Included*:
•Support during the final assembly steps at the installation site
•Support and monitoring of the subsequent installation, including on-site training
•System and safety testing before commissioning
•Software update
•Visual inspection of the liquid cooling system
•Commissioning of the storage system
•Testing for system errors
•System functional testing
•Storage system testing
*General overview of the services included. Detailed information is available from the manufacturer.
Available for the LUNA2000-215 2S10.
Technical details
Intrastat country of origin
China
Manufacturer item name
C&I Supervision Service Advanced 2S10, 1 Unit
Manufacturer
Huawei
Weight incl. packaging (Kg)
0.000
Questions about the item?
Our experts are here to help you!
Are you a business customer and have a question about one of our products? Send us a message using this inquiry form. We look forward to your message and will get back to you as soon as possible.
The displayed date indicates the next possible shipping date based on our current information. Your sales contact will gladly advise you on alternative products that may be available sooner.