FAQ

Here you’ll find answers to the most frequently asked questions about our online shop. Whether it's about your customer account, our products, or the ordering process – we’ve compiled the key information for you.

For Visitors Not Logged In

Answers about registration and login details.
Learn more here >

For Logged-In Visitors

Answers about prices, availability, shopping carts, and much more.
Learn more here >

For Visitors Not Logged In

I can't log in. What should I do?

If you can’t log in, please try the following: clear your entire browser cache (not just the past hour), then close all browser windows. After that, try logging in to the shop again. If it still doesn’t work, feel free to contact us at: e-commerce@krannich-group.com

How can I register as a new customer?

Registration in our webshop is only available to business customers. Please fill out the registration form, and after reviewing your details, we’ll send you your login credentials.

Can I register as a private customer?

As a wholesaler, we sell exclusively to business customers. Private individuals or end consumers cannot register with us.

Can I use my old shop login credentials to access the new webshop?

If you still have login credentials from our previous webshop, you can request access to our current shop here. You’ll only need the email address you used in the old shop. If your old credentials are no longer valid, please request new access.

For Logged-In Visitors

Which prices are displayed to me?

The prices displayed are net prices, excluding GST and shipping. Some products have tiered pricing – you can save money by purchasing higher quantities.

What should I keep in mind regarding product availability in the shop?

For each product, we display our available stock. This stock is physically located in one of our warehouses. Please note that required internal transfers between warehouse locations may delay shipping. Always enter your exact quantity needs – even if they exceed the current stock – to get a precise estimate of the delivery date. You’ll also see information about when additional stock is expected. We generally have further quantities already pre-ordered. If you still have questions about availability, feel free to contact your sales representative

What is Quick Order?

Quick Order allows you to upload a list from your internal system, avoiding manual search in our webshop.

1. You can upload CSV or XLSX documents. Items are identified via product number or manufacturer part number.

Before uploading, specify which column contains the product or manufacturer part number, and which contains the quantity. If you use a separator other than “,” in your CSV file, enter it in the provided field. 2. Instead of uploading a file, you can also enter the product numbers manually here.

How does product comparison work?

Is coming...

Can I save my shopping cart? Can I create multiple carts?

Click the shopping cart icon at the top right to open your cart overview. At the top right, you can see which cart you're currently using. There are two ways to create additional carts:

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